Go to Wallet, send payment to one of the listed accounts, then submit the amount and a receipt. An admin reviews and approves it, usually within a few hours.
Most orders are fulfilled within a few hours. You can track the status of every order under My Orders.
You will see the reason under Wallet → Top-up requests. No amount is deducted for a rejected request.
See our Refund Policy on the Terms page. Contact support with your order number if something did not arrive as described.